Android OS Forum banner
1 - 5 of 5 Posts

· Average Android
Joined
·
107 Posts
Discussion Starter · #1 ·
Hey guys,

So apparently Asurion doesn't cover buttons being depressed/stuck. First, anyone have luck with third-party shops being able to fix this? I am only a month in on this Asurion replacement and I no longer have a warranty, and I don't want to pay the deductible. Any idea how successful they are in fixing these issues?

On the other hand, I am going to look into rerouting the function of a power button to a different button altogether. Since I boot into recovery, bootloader, etc. would this work still? For instance, if my camera button is power, would I hit power and volume buttons to get into Bootloader? I realize I can just pull the battery out and put it back in too, but this is for convenience.

You can stop and help here or continue reading if you want to submit your 2 cents on other issues.

UNRELATED: I am eligible for an upgrade soon. I am going to hold on to this thing as long as I can, but the HTC Vigor (Incredible HD) is around the corner and has sparked my interest. Anyone in the similar boat? I still can't believe Asurion would ASSUME buttons getting stuck is a user-related issue. I am honest in saying the phone hasn't been abused, I can't see how they automatically write off the manufacturer and couldn't possibly fathom its their fault. Talked to a supervisor about it, got nowhere too. Bleh.

Thanks guys
 

· Average Android
Joined
·
107 Posts
Discussion Starter · #7 ·
It was my understanding that I had to go through asurion since I filed a claim with them and it is a phone they sent me. The supervisor said their 1 yr guarantee doesn't cover buttins, they assume it's abuse, they fail to recognize it could be a manufacturer defect. She told me my warranty is now void and id have to pay another 100 for a replacement.

I'll call verizon and see, not holding my breath though.
 

· Average Android
Joined
·
107 Posts
Discussion Starter · #8 ·
Verizon agreed to help because I had an extended warranty on the phone. I just hope that they don't misconstrue the issue as user related, never dropped the thing, the power button was always clicking from day 1. I assumed it was normal because I got the d2g as a refurb originally (d1 died). Thanks for the feedback!
 
1 - 5 of 5 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top