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Average Android
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74 Posts
Discussion Starter · #1 ·
FYI to any HP SMB Touchpad Orders.

I just called 800-888-9909 I am actually still on hold, but a voice message came up during wait that said that ALL HP SMB orders for the Touchpad placed PRIOR to 4am Monday August 22nd WILL be shipped and you should hear something in next 24-48 hours. If you placed an order AFTER Monday your order will be cancelled. The message also stated that you will received the freeshipping and the discounted price regardless of what it may show anywhere else.
 

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appul pls
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411 Posts
HP put this up on their website...
 

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Android Apprentice
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39 Posts
Why are they canceling orders when they claim they have more stock to sell?

Why not fill the current orders first?
 

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Average Android
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69 Posts
HP Home and HP Small Business do not share inventory. Small Business isn't getting any more, ever. HP Home is.
 

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Android Beginner
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6 Posts
That's funny. I just got a refund from HP (ordered from the Small Business) and a cancellation email on Sunday...I ordered early Saturday morning and had a cancellation email by Sunday morning. :(
 

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Average Android
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74 Posts
Discussion Starter · #6 ·
Interesting that you got hbar98, that sucks. You actually ordered before I did from the sounds of it. I wonder why you got cancelled, did they tell you?
 

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Android Beginner
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6 Posts
Said that they were out of inventory. I thought that was strange, but by the number of TouchPads that ended up on ebay right after I got my cancel message I figured that they got snatched up by hoarders looking to make a quick buck.
 

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Android Apprentice
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65 Posts
This is my last hope (for now). Onsale cancelled mine. Last I heard from HP SMB was an email Monday saying my order was "captured" and I should here something in 24-72 hours. Credit card still has hold on it. I'm kind of relieved, I didn't want 4. I only order from onsale because HP crashed when ordering and I didn't get a confirmation.
 

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Android Apprentice
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23 Posts
Placed my smb order 8/20 around 2 pm. Was charged for TP later that afternoon and received confirmation email. My order shows an estimated shop date of 8/25 which is tomorrow. The only thing that makes me worry is the fact that the charge is no longer on my bank account anymore. Is this normal? I would've thought with a ship date of 8/25 they would have left the charge on my card still even with it being backordered.
 

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Average Android
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62 Posts
they wont actually charge the card until it ships. you will probably see it charged again tomorrow.
 

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Android Beginner
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5 Posts
Even with HP are confuse too, I received an Email last night stating they are canceling my order because they run out the inventory. And then 12 hours later I receive another Email from same place with order update that stated scheduled ship date is 8/28. Sounds like they are expecting additional shipment by the weekend
 

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Android Beginner
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5 Posts
Oh... yes, their website order status also reflect that my order is schedule to ship on 8/28. We will see next week if mine show up on my door step.
 

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Average Android
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74 Posts
Discussion Starter · #16 ·
NewZJ said:
placed my order 08/19 11pm'ish and finally have shipping information, Friday will be good
Did you get an email with tracking information or are you tracking it via the order status link? I ask as the website shows mine should have shipped on Tuesday and I would be receiving it today. However, today came and left and no TP. I called HP and while I will for sure get whats coming to me it sounds like it may still be a week. They said the website simply isn't updated for anyone correctly. I hope you get it!
 

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Android Apprentice
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23 Posts
Well, as I mentioned previously the charge for the TP had dropped off my account and has not been charged again. Today is the estimated ship date and no email or anything as of yet. When I check my order status it still shows estimated ship date of 8/25, but nothing yet. For those that have received shipping info was it in the evening or just a random time?
 
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