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Android Beginner
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8 Posts
TheManOTheHour said:
Just checked my order status through the SMB website and the Planned Delivery Date has been updated to "Date will follow."
Depending on when you check your status, mine has said this every day for 5 days. Today the charge on my card (the pending charge) dissepeared after being there for a week. Also the date of my expected delivery updates every day and has so for a week. If you go to the main small business site it tells you that the only time your shipment has actually been processed and that you WILL be receiving your touchpads is when you get an actual shipment number. Otherwise the system will do this each and every single day without actually shipping anything . sorry.
 

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Average Android
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74 Posts
Discussion Starter · #64 ·
Getting the authorization on the card every week or so is normal until the product ships, no real updates for me but HP did send emails out last week to a decent batch of people telling them that they will get their orders, its just delayed by several weeks. In the end, if you ordered before the cutoff date you in theory will be fine, just going to take until the end of the month or so to get to you.
 

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Android Beginner
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1 Posts
Just received the following email from HP for an SMB order:
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Subject: Your HP TouchPad will be delivered in 6-8 weeks

Important information regarding your HP TouchPad order
HP.com
HP Small and Medium Business Customer,

Thank you for your interest in webOS and the HP TouchPad - the response to our price reduction has been overwhelming - both in terms of volume and in the energy and enthusiasm it has generated in our customers.

It has taken us longer than anticipated to work through the high volume of orders that were received. We apologize for any uncertainty this caused, but we are now in a position to understand our ability to fulfill your order.

Your order will be fulfilled at the discounted price. However, we do not have enough stock to satisfy your order at this time. It will take 6-8 weeks to build enough HP TouchPads to meet our current commitments, during which time your order will then ship from this stock with free ground shipping. You will receive a shipping notification with tracking number once your order has shipped. We apologize that these timelines are longer than indicated on the website at time of purchase.

At the significantly reduced price, the HP TouchPad does not qualify for our standard 30 day return policy and is not returnable.

If this delay is not acceptable, please send an email to [email protected] with your instructions for cancellation within a week. Be sure to include your HP order number and the name and ship-to address on the order. Also please indicate clearly if this is the only order requiring cancellation or if you wish all orders in your name to be canceled. You will receive an automated cancel notification when your order cancellation request has been processed. Please be aware, however, that cancellations cannot be reversed, and our US SMB store has sold out of HP TouchPad and will not make any further available for sale.

We are pleased that we will be able to fulfill your order and look forward to you joining the exciting community of webOS!

Sincerely,
Your HP Small and Medium Business Team
www.hp.com/go/touchpadFAQ
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Supporting Member
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63 Posts
I got a different email on Monday. I ordered on Sept 20th, about 11am EST.

Thank you for your interest in webOS and the HP TouchPad order XXXXXXXXXX
The response to our price reduction has been overwhelming - both in terms of volume and in the energy and enthusiasm it has generated in our customers.

It has taken us longer than anticipated to work through the high volume of orders that were received. We apologize for any uncertainty this caused, but we are now in a position to understand our ability to fulfill your order.

Your order will be fulfilled at the discounted price. As we sold out of our existing stock very quickly, we are in the process of re-allocating stock to SMB customers. We should receive this stock within 2 weeks, at which time your order will then ship with free ground shipping. You will receive a shipping notification with a tracking number once your order has shipped. We apologize that these timelines are longer than indicated on the website at time of purchase.

At the significantly reduced price, the HP TouchPad does not qualify for our standard 30 day return policy and is not returnable.

If you used a credit card for your purchase: Please check the expiration date of the card used for your TouchPad purchase. If it is set to expire within the next 2 weeks, you will need to contact HP immediately to update the expiration or provide a new card number. You can call 1-800-888-0292, opt 3 to speak to an SMB representative or you can send an email to [email protected] with the subject line "CREDIT CARD CALL-BACK." Please provide the name on the order, the HP order number and a phone number where you can be reached, and a Customer Service Representative will call you back to update the credit card information. Also note that the credit card used for the purchase will be charged at the time of shipment.
 

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Android Beginner
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10 Posts
Hey at least it means we are still in line to get one delivered and have not been forgotten. I got the same letter today and since I am 51 years old I am in more of a hurry then you young whippersnappers :) . I guess we wait and watch the forum so we know what is going on.

Be well all and remember...if all else fails-eat more chocolate!
 
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